Privacy Policy

Terms of Use

1. Domain Name

The domain name hotelgolden.net is owned by Fomento y Actividades Hosteleras, S.L. (Hotel Golden).

2. Purpose and Scope

2.1. These are the general terms and conditions (hereinafter, the «general terms») governing access to, browsing of and use of the websites under the domain www.hotelgolden.net (hereinafter, the Website), as well as the liabilities arising from the use of its contents (hereinafter «contents» shall mean texts, graphics, drawings, designs, code, software, photographs, music, videos, sounds, databases, images, expressions and information, together with any other creation protected by national law and by international treaties on intellectual and industrial property).

2.2. Accessing or merely using the Website shall be deemed to signify that the User adheres to the general terms published by Fomento y Actividades Hosteleras, S.L. (Hotel Golden) at the time of access. Users are therefore advised to read these general terms carefully and unhurriedly.

User shall mean any person who accesses, browses, uses or takes part in the services and activities, whether free of charge or not, offered on the Website.

2.3. The purpose of these general terms is to govern access to, browsing of and use of the Website. Notwithstanding the foregoing, Fomento y Actividades Hosteleras, S.L. (Hotel Golden) may establish particular terms governing the use and/or contracting of specific services offered to Users through the Website.

Likewise, Fomento y Actividades Hosteleras, S.L. (Hotel Golden) may allow third parties to advertise or provide their services through the Website. In such cases, Fomento y Actividades Hosteleras, S.L. (Hotel Golden) shall not be responsible for establishing the general or particular terms applicable to the use, provision or contracting of those third-party services and may not therefore be held liable for them.

2.4. Before using and/or contracting such specific services provided by Fomento y Actividades Hosteleras, S.L. (Hotel Golden), the User must read carefully the corresponding particular terms drawn up for that purpose by Fomento y Actividades Hosteleras, S.L. (Hotel Golden). Using and/or contracting those specific services implies acceptance of the particular terms governing them in the version published by Fomento y Actividades Hosteleras, S.L. (Hotel Golden) at the time of such use and/or contracting.

3. Intellectual and Industrial Property Rights

3.1. Fomento y Actividades Hosteleras, S.L. (Hotel Golden) owns, or holds the corresponding licence over, the intellectual and industrial property exploitation rights to the Website, as well as the intellectual property, industrial property and image rights over the contents available through it.

3.2. Under no circumstances shall the User's access to and browsing of the Website be understood to imply any waiver, transfer, licence or assignment, whether total or partial, of those rights by Fomento y Actividades Hosteleras, S.L. (Hotel Golden).

3.3. Consequently, it is not permitted to remove, circumvent or manipulate the copyright notice or any other data identifying the rights of Fomento y Actividades Hosteleras, S.L. (Hotel Golden) or of their holders incorporated into the contents, nor the technical protection devices, digital fingerprints or any information and/or identification mechanisms that the contents may include.

3.4. It is likewise prohibited to modify, copy, reuse, exploit, reproduce, publicly communicate, republish, upload, mail, transmit, use, process or distribute in any way all or part of the contents included in the Website for public or commercial purposes without the express written authorisation of Fomento y Actividades Hosteleras, S.L. (Hotel Golden) or, where applicable, of the relevant rights holder.

4. Access

4.1. Access to the Website by Users is free of charge and unrestricted.

4.2. Where the User is required to register or provide personal data in order to access any of the specific services on the Website, the collection, processing and, where applicable, transfer of or access to Users' personal data shall be governed by the Confidentiality Policy set out on the Website.

5. Use of the Website

5.1. The contents included in the Website are provided to consumers and end users only. Any unauthorised commercial use of them, or their resale, is prohibited unless the prior written authorisation of Fomento y Actividades Hosteleras, S.L. (Hotel Golden) has been obtained.

5.2. Where the User must register in order to use a service on the Website, the User shall be responsible for providing truthful and lawful information. If, as a result of registration, the User is issued with a password, the User undertakes to use it diligently and to keep it secret. Users are therefore responsible for the proper safekeeping and confidentiality of any identifiers and/or passwords supplied to them by Fomento y Actividades Hosteleras, S.L. (Hotel Golden), and undertake not to transfer their use to third parties, whether temporarily or permanently, nor to allow access to them by unauthorised persons.

5.3. Accordingly, the User is obliged to notify the Website administrators immediately of any event that may allow the improper use of identifiers and/or passwords, such as theft, loss or unauthorised access, so that they may be cancelled without delay.

5.4. Access to, browsing of and use of the Website are the User's responsibility, and the User therefore undertakes to observe diligently and faithfully any additional instruction issued by Fomento y Actividades Hosteleras, S.L. (Hotel Golden) regarding the use of the Website and its contents.

5.5. The User is therefore obliged to use the contents diligently, correctly and lawfully and, in particular, undertakes under no circumstances to:

• a) use the contents for unlawful purposes or with unlawful effects;
• b) reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless authorised by the holder of the corresponding rights or otherwise legally permitted;
• c) use the contents and, in particular, information of any kind obtained through the Website or its services to send advertising, communications for direct sales purposes or any other commercial purpose, or unsolicited messages addressed to a number of people, whatever their purpose.

6. Licence for Communications

6.1. Should the User send information of any kind to the Website, the User declares, warrants and accepts that they are entitled to do so freely, that such information does not infringe any intellectual property, trademark, patent, trade secret or other third-party right, that it is not confidential and that it is not harmful to third parties.

6.2. The User acknowledges that they assume responsibility for, and shall hold Fomento y Actividades Hosteleras, S.L. (Hotel Golden) harmless from, any communication supplied personally or on their behalf.

6.3. Acceptance of these general terms implies the exclusive assignment by the User of any intellectual or industrial property exploitation right the User may hold over the communications they make through the Website.

7. Liability and Warranties

7.1. Fomento y Actividades Hosteleras, S.L. (Hotel Golden) does not warrant the lawfulness, reliability, usefulness, truthfulness or accuracy of the services or information provided through the Website.

7.2. Consequently, Fomento y Actividades Hosteleras, S.L. (Hotel Golden) neither warrants nor accepts responsibility for:

• a) The continuity of the Website's contents.
• b) The absence of errors in those contents, nor the correction of any defect that may occur.
• c) The absence of viruses and/or other harmful components on the Website or on the server that supplies it.
• d) The invulnerability of the Website and/or the impregnability of the security measures adopted on it.
• e) Any lack of usefulness or performance of the Website's contents.
• f) Any loss or damage caused to themselves or to a third party by any person who infringes the terms, rules and instructions established by Fomento y Actividades Hosteleras, S.L. (Hotel Golden) on the Website.

Notwithstanding the foregoing, Fomento y Actividades Hosteleras, S.L. (Hotel Golden) declares that it has adopted all necessary measures, within its means and the state of technology, to ensure the operation of the Website and to prevent the existence and transmission of viruses and other harmful components to Users.

8. Links

8.1. On the Website, the User may find links to other websites by way of various buttons, links, banners and the like, which are managed by third parties. Fomento y Actividades Hosteleras, S.L. (Hotel Golden) has neither the power nor the human or technical means to know, control or approve all the information, contents, products or services provided by other websites to which links are established from the Website.

8.2. The establishment of any type of link from this Website to a third-party website does not imply the existence of any relationship, collaboration or dependency between Fomento y Actividades Hosteleras, S.L. (Hotel Golden) and the party responsible for that third-party website.

8.3. Likewise, should any User, entity or website wish to establish any kind of link to the Website, they must comply with the following requirements:

• a) The link may only point to the home page of www.hotelgolden.net, unless expressly authorised in writing by Fomento y Actividades Hosteleras, S.L. (Hotel Golden).
• b) The link must be absolute and complete, that is, it must take the User, in a single click, to the URL of Fomento y Actividades Hosteleras, S.L. (Hotel Golden) itself.
• c) The page establishing the link may in no way state that Fomento y Actividades Hosteleras, S.L. (Hotel Golden) has authorised such a link, unless it has expressly done so in writing.
• d) Fomento y Actividades Hosteleras, S.L. (Hotel Golden) does not authorise links to the Website from web pages containing unlawful, illegal, degrading or obscene material, information or content, or content that generally contravenes morality, public order or generally accepted social standards.

8.4. Fomento y Actividades Hosteleras, S.L. (Hotel Golden) accepts no liability whatsoever in respect of any aspect relating to a website that establishes such a link to www.hotelgolden.net.

8.5. Fomento y Actividades Hosteleras, S.L. (Hotel Golden) shall not be liable for loss or damage of any nature caused by services provided by third parties through this Website, and in particular for that caused by: breach of the law; the introduction of viruses; the infringement of intellectual and industrial property rights; unlawful advertising; the untruthfulness of contents; the infringement of the right to honour; or the breach of obligations entered into by third parties.

9. Duration and Amendment

9.1. Fomento y Actividades Hosteleras, S.L. (Hotel Golden) may amend the terms and conditions set out herein, in whole or in part, by publishing any change in the same manner in which these general terms appear, or by means of any type of communication addressed to Users.

9.2. These general terms shall therefore remain in force for as long as they are displayed, until they are amended in whole or in part.

9.3. Irrespective of the provisions of the particular terms, Fomento y Actividades Hosteleras, S.L. (Hotel Golden) may terminate, suspend or interrupt access to the contents of the Website at any time and without prior notice, and the User shall not be entitled to claim any compensation.

10. General Provisions

10.1. The headings of the various clauses are for information only and shall not affect, qualify or extend the interpretation of the general terms.

10.2. In the event of any discrepancy between these general terms and the particular terms of each specific service, the latter shall prevail.

10.3. Should any provision of these general terms be held void or unenforceable by any competent court, tribunal or administrative body, such invalidity shall not affect the remaining provisions of the general terms.

10.4. The failure by Fomento y Actividades Hosteleras, S.L. (Hotel Golden) to exercise or enforce any right or provision contained in these general terms shall not constitute a waiver thereof, save where acknowledged and agreed by it in writing.

11. Jurisdiction

The relationship established between Fomento y Actividades Hosteleras, S.L. (Hotel Golden) and the User shall be governed by the applicable law and jurisdiction rules in force. However, where the applicable rules allow the parties to submit to a given jurisdiction, Fomento y Actividades Hosteleras, S.L. (Hotel Golden) and the User, expressly waiving any other jurisdiction to which they may be entitled, submit to the Courts and Tribunals having jurisdiction over the judicial district of Benidorm (Alicante).

Confidentiality Policy

Fomento y Actividades Hosteleras, S.L. (Hotel Golden), with Spanish tax identification number (NIF) B03787397, is a commercial company engaged in the operation of hotel and catering establishments. It owns the website www.hotelgolden.net and its registered address is Avda. Jaime I, 10, 03501 Benidorm (Alicante), Spain.

Anonymous Browsing

In accordance with the obligation set out in article 12 of Spanish Act 34/2002 of 11 July on information society services and electronic commerce, Fomento y Actividades Hosteleras, S.L. (Hotel Golden) obtains and retains only the following information about visitors to our website:

• a) The domain name of the service provider (ISP) and/or the IP address giving access to the network.
• b) The date and time of access to our website.
• c) The internet address from which the link leading to our website originated.
• d) The number of daily visitors to each section.

The information obtained is entirely anonymous and can under no circumstances be associated with a specific, identified user.

Cookies and Local Storage

A cookie is a small file that a website stores in your browser. This website also uses local storage (localStorage and sessionStorage), which serves an equivalent purpose and is subject to the same legal obligations. This section sets out everything this website stores on your device, what it is for and how long it lasts.

No analytics cookie is installed until you authorise it. The first time you visit, you will see a notice with two options of equal weight, «Accept» and «Reject». Until you accept, this website downloads and runs absolutely nothing from Google; nor does it if you reject. Your decision is kept for 12 months and you may change it at any time using the button at the end of this section or the «Cookies» link in the footer of any page.

1. Strictly necessary and functional

These are required for the website and the virtual assistant to work. All are first-party (hotelgolden.net), are exempt from consent under article 22.2 of the Spanish Information Society Services Act, and none is used to identify you or for advertising purposes.

The 360° virtual tours embed a third-party viewer (3DVista) which stores technical preferences of the viewer itself in your browser. These are not used to identify you or for analytics or advertising purposes.

2. Analytics (these require your consent)

These are installed only if you click «Accept». They allow us to know how many people visit the website, which pages they look at and where they come from, for the sole purpose of improving it. The provider is Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland), acting as a data processor.

Some important points about these cookies:

• a) We do not use advertising or profiling cookies. Google's consent settings (Consent Mode v2) keep advertising storage, user data for advertising purposes and ad personalisation permanently denied, even when you accept analytics cookies.
• b) Google Analytics 4 does not record or store your IP address: it uses it only transiently to infer your approximate location and then discards it.
• c) The data is retained for 14 months, after which Google deletes it automatically.
• d) Google may process data outside the European Economic Area. Google LLC is certified under the EU-US Data Privacy Framework, which the European Commission recognised as providing an adequate level of protection in its decision of 10 July 2023.
• e) You can read Google's information at policies.google.com/privacy and disable Google Analytics on all websites using the opt-out add-on provided by Google itself.

3. How to change or withdraw your consent

You may withdraw your decision at any time and as easily as you gave it. Clicking the button brings back the cookie notice with both options:

Cookie settings

You can also block or delete cookies from your browser settings (Chrome, Firefox, Safari, Edge). Please note that blocking strictly necessary cookies as well may prevent parts of the website, such as the virtual assistant, from working properly.

Personal Data Protection

The processing of your personal data is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation (GDPR), and by Spanish Organic Act 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights.

Data controller

Fomento y Actividades Hosteleras, S.L. (Hotel Golden), with NIF B03787397 and registered address at Avda. Jaime I, 10, 03501 Benidorm (Alicante), Spain. You can contact us at [email protected] or by telephone on +34 965 854 812.

Why we process your data and on what legal basis

We do not take automated decisions that produce legal effects concerning you or similarly significantly affect you, nor do we carry out profiling with your data.

How long we keep your data

• a) Data relating to your booking and your stay, for as long as the relationship lasts and, thereafter, blocked for the limitation periods of any legal, commercial and tax liabilities that may arise.
• b) Traveller registration data, for the period required by the applicable rules.
• c) Enquiries you send us, until they are resolved and for one further year, unless a booking arises from them.
• d) Data used for commercial communications, until you ask to be removed.
• e) Website analytics data, fourteen months.

Who we share your data with

We do not transfer your data to third parties for commercial purposes. The only parties with access to it are:

• a) The technology providers who supply services to us and act as data processors, under the contract required by article 28 GDPR: the booking engine, the web hosting and email provider, the analytics provider and the provider of the artificial intelligence model behind the virtual assistant.
• b) The financial institutions required to process payment.
• c) Public authorities and law enforcement bodies, where there is a legal obligation to supply the data.

Some of these providers are established outside the European Economic Area. In those cases the transfer relies on the EU-US Data Privacy Framework or, failing that, on the standard contractual clauses approved by the European Commission.

Virtual assistant

The website features a conversational assistant. In order to answer you, the text of your enquiry is sent to the provider of the artificial intelligence model, which acts as a data processor and does not use those conversations to train its models. Conversations are logged in pseudonymised form for service quality control. Please do not enter into the assistant any personal data that is not necessary, and under no circumstances health data, bank card details or data about other people.

Your rights

You may at any time exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability, and withdraw any consent you have given, without this affecting the lawfulness of processing carried out beforehand.

To exercise them, simply write to us at [email protected] or to the postal address given above, stating the right you wish to exercise and enclosing a copy of a document proving your identity. We will reply within one month.

If you consider that we have not dealt with your request properly, or that the processing of your data does not comply with the applicable rules, you may lodge a complaint with the Spanish Data Protection Agency (C/ Jorge Juan 6, 28001 Madrid, www.aepd.es).

Accuracy of the data

You are responsible for the accuracy of the data you provide to us and undertake to notify us of any change. Fomento y Actividades Hosteleras, S.L. (Hotel Golden) reserves the right to exclude from its services any user who has provided false data, without prejudice to any other action available at law.

Confidentiality and security

Fomento y Actividades Hosteleras, S.L. (Hotel Golden) undertakes to treat your data confidentially and has adopted the appropriate technical and organisational measures, in accordance with article 32 GDPR, to ensure a level of security appropriate to the risk and to prevent its alteration, loss, unauthorised processing or unauthorised access.